Frequently Asked Questions (FAQ)
Welcome to the Meraluxstore Help Center. Below are answers to the most common questions about our products, shipping, returns, and payment methods.
1. Shipping & Delivery
How long will it take to get my order?
Orders are processed within 1 business day. Once shipped, delivery typically takes 2 to 4 business days. In total, you can expect your package to arrive within 3 to 5 business days.
Do you offer free shipping?
Yes! We offer Free Standard Shipping on all orders shipped within the United States, with no minimum purchase requirement.
Where do you ship?
Currently, we only ship to addresses within the United States. We do not offer international shipping at this time.
How can I track my package?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to follow your package in real-time.
2. Returns & Refunds
What is your return policy?
We have a 30-day return policy, meaning you have 30 days after receiving your item to request a return.
How do I initiate a return?
To start a return, please contact us at support@meraluxstore.store. If your return is accepted, we will send you a return shipping label along with instructions on where and how to send your package.
Note: Items sent back without requesting a return first will not be accepted.
What conditions must the item meet to be eligible for a return?
To be eligible, your item must be in the same condition as received: unworn or unused, with original tags, and in its original packaging. You will also need your receipt or proof of purchase.
How long will my refund take?
Once we receive and inspect your returned item, we will notify you of the approval status. If approved, your refund will be processed automatically to your original payment method within 10 business days.
3. Orders & Payment
What payment methods do you accept?
We accept major credit/debit cards (Visa, Mastercard, American Express, Discover, JCB), digital wallets (Apple Pay, Google Pay, Shop Pay), and PayPal.
Can I cancel or change my order?
If you need to change or cancel your order, please contact us immediately at support@meraluxstore.store. Once an order enters the handling process (within 1 business day), we may not be able to stop shipment.
4. Contact & Support
How can I reach customer support?
If you have any questions or need assistance, feel free to reach out to us:
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Email: support@meraluxstore.store
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Phone: +1 (220) 200-7089
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Address: Meraluxstore, 505 Congress St UNIT 1711, Boston, MA 02210, United States
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Business Hours: Monday – Friday: 9:00 AM – 5:00 PM (EST)
Customer inquiries are usually answered within 24 business hours.